Fees, document review, and refunds

Your payment covers the selected basic package and is credited toward your total preparation fee. After you upload your documents, a TAXPRO DEPOT tax specialist will review the scope and confirm any additional fees for extra W-2s, state returns, forms, or services. We will explain the revised total and obtain your approval and any remaining payment before tax computation begins.

If you decline the additional quote and cancel before tax computation begins, your intake payment will be fully refunded. A request to calculate your refund or tax due, even as an estimate, is tax preparation work. Before starting, we will obtain your approval of the scope, full fee, and applicable cancellation terms. Once the agreed computation is completed and results are available, the fee for that completed work is non-refundable even if you choose not to file. Any unearned balance and applicable legal refund rights remain protected.

IRS or state installment-plan assistance is a separate service, assessed after the tax balance is determined and performed only with your approval and payment. Tax planning and consultation are not included. No refund amount or tax outcome is guaranteed.

After basic payment, follow your account activation instructions to upload documents securely. Do not enter Social Security numbers, bank details, or tax documents here.